Returns & Exchanges
At Emma®, we want you to feel confident in your home sanctuary, which is why we offer a 100-night trial on our mattresses and a 30-day return window for all accessories. If you are not completely satisfied with your purchase, we provide a hassle-free return process with full refunds to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Prepare the Item
For small accessories, repackage them in their original box; for mattresses, there is no need to roll them back up as our team handles the heavy lifting.
Schedule a Pickup
Coordinate a convenient time with our specialized removal partners who will collect the items directly from your home at no cost to you.
Receive Your Refund
Once our team confirms the collection, we will process your full refund within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing